Habits

Drawing on my work with dozens of leading technology organizations for inspiration, I have synthesized three keys to encouraging innovation and growth. I call these Shlomo’s Keys to Technology Innovation. They are meaning, creativity, and habits. Meaning Connect the work people do with the values they personally identify with. People change only when they see meaning in their efforts to do so. Jody Mulkey, CTO of Ticketmaster, exemplifies this. In the introduction to his talk at DevOps Enterprise Summit 2015, Jody shows how he personally identifies with Ticketmaster’s mission—to connect fans to live experiences—and how this fuels his passion for improving Ticketmaster’s technology. As Jody demonstrates, driving change doesn’t begin with providing a reason, but by connecting to the values that the person holds dear. That is, meaning. ...

Or, The Seven Habits of Highly Effective DevOps. You may have heard that the goal of DevOps is to rapidly deliver and reliably operate high quality software-based services. But that is only partially true. True, that is the desired result. But fostering the habits that produce that result consistently is integral to the goal. Habits foster results. The goal is both. In my work with clients I have found several cornerstone habits essential to creating DevOps results, and I have helped software organizations embrace these habits and earn the payoffs. Let’s explore the cornerstone DevOps habits and why these habits are as much a goal as the results they promote. ...