What does getting lost on the streets of Buenos Aires have to do with high performance? I could see my destination—a restaurant near Puerto Madero—clearly on the map in my hand, yet every turn I made seemed to take me farther away. It made no sense to me. I began to become frustrated. I always thought of myself as having an excellent sense of direction, yet none of my skills were helping me. What was wrong? I was about to give up and call an Uber. ...
Your organization delivers software, so it should be obvious that improving your software delivery means improving your organization. But how to improve your software delivery organization? I’m going to tell you how, and you’ll be amazed at its simplicity: To improve an organization’s performance you need to improve all the components of the organization. And, you need to know how to improve each component. An organization is made of… An organization is composed of people, process, and artifacts. ...